In mediation, who acts to facilitate a resolution of a complaint?

In mediation, the individual who facilitates a resolution of a complaint is known as a mediator. The role of a mediator is to assist the parties involved in a dispute by guiding them through the negotiation process, helping them communicate effectively, and encouraging collaborative problem-solving. Unlike a judge, who makes a binding decision based on law, or an arbitrator, who also has the authority to make a ruling after hearing both sides, a mediator does not impose a solution. Instead, they work to create a supportive environment where the parties can express their interests and work towards a mutually agreeable outcome. This process emphasizes cooperation and consensus-building, making the mediator a crucial figure in reaching a resolution that satisfies everyone involved.